Shipping policy

Shipping Policy

Thank you for shopping with DiamondB! We’re committed to getting your order to you safely and quickly.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times may vary depending on your location and shipping method selected at checkout.

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days (if available)

Please note that shipping carriers may experience delays that are outside of our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a tracking number by email. Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Addresses

Please make sure your shipping address is entered correctly before placing your order. DiamondB is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.

Lost or Delayed Packages

Once a package has been handed over to the shipping carrier, DiamondB is not responsible for delays, lost, or stolen packages. If your package is delayed or marked delivered but not received, please contact the carrier directly.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the item/package so we can review the issue.